FAQ

Below are some frequently asked questions as well as some useful information.

Our primary form of contact is email. Describe your issue if it's not to complicated. Otherwise just ask for a phone call. We will reply to the email within an hour, usually a few mintues, and we will schedule a phone call at a mutually convenient time. If it's an emergency then use the phone.

Common Queries and Questions

1. Do you use screen sharing? Yes, the time saved by not having to make on site visits is dramatic. We use a variety of online tools for support, training, demonstrating, and progress viewing.
2. Is our website online during development? For the most part no. We develop your website on our in-house server. We can give you a link to it and it will be viewable but only while the computer is on.
3. Can we update our website ourselves? Yes, we build your site with an easy to use content management system.

Travel time is a cost of doing business. Once a project is underway we understand the need for face to face meetings to get a better understanding of the unique circumstances we're dealing with. However, for the early meetings through to proof-of-concept or early design proofs there is no lack of effectiveness in using various sharing tools. As such we do not generally meet in person at the onset of a new project.